Generating and Modifying Passwords

As a Reseller, you would have to assist your Sub-Resellers, if they happen to forget their Username / Password for accessing their Control Panel. In such cases, there are 4 methods available for you. You can select any of the following methods to help your Sub-Resellers login to their Control Panel:

Forgot Password ^{(Anchor: forgot)}

To Direct your Sub-Reseller to Reset the Password himself

1. The Sub-Reseller needs to visit the Control Panel Login URL at http://manage.xwidea.com/reseller.

2. Click the Forgot Password link.

3. Provide his Username (Email Address) and click the Send Reset Instructions button.

   This would send an email to his email address, containing a link through which the Sub-Reseller can reset his Control Panel Password.

   Note

   • The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.

   • Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.

   • The email will also contain a link to cancel an unauthorized Password reset attempt.

Send Password ^{(Anchor: send)}

To Send Password Reset Instructions to your Sub-Reseller

1. Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. See details

2. Click the Send Password button.

   This would send an email to his email address, containing a link through which the Sub-Reseller can reset his Control Panel Password.

   Note

   • The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.

   • Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.

   • The email will also contain a link to cancel an unauthorized Password reset attempt.

Change Password ^{(Anchor: change)}

To Change your Sub-Reseller's Current Password

1. Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. See details

2. In the Sub-Reseller Details view that follows, click the Change Password button.

3. Provide a New Password and then Confirm Password.

   Note

   You need to consider the following, in relation with the Password ^{(Anchor: password)}:

   • Allowed Password length is 9 to 16 characters.

   • It should contain at least:

     • 1 lowercase character
     • 1 uppercase character
     • 1 number
     • 1 special character. (Allowed special characters are: ~*!@$#%_+.?:,{})

   • Change the Password on a regular basis.

   • Avoid Password that contains personal information (name, birth place, etc.) or dictionary words.

   • Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential numbers (123456).

   • Do not disclose your Password to anyone.

   • While setting a new Password, you may not re-use the current Password or the previous Password.

4. Click the Change Password button to save the changes.

Logging into your Sub-Reseller's account ^{(Anchor: login)}

To login to your Sub-Reseller's account

1. Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. See details

2. In the Sub-Reseller Details view that follows, click the Login to Panel button.

   This will present you with the Login to Panel button to login to the Sub-Reseller account. Alternately, you can click on Copy Link and use the provided link to access the Sub-Reseller account in a different browser.