Changing your Control Panel Password

You can easily modify your Customer Control Panel Password as explained below:

Changing the Password from within the Control Panel

1. Login to your Customer Control Panel. See details

2. Click the icon at the top right corner of the page and then click Change Password.

3. Mention the following details:

   • Current Password: You need to mention here the Password that you just used to login into your Customer Control Panel.

   • New Password: Enter any new Password.

     Note

     You need to consider the following, in relation with the Password ^{(Anchor: password)}:

     • Allowed Password length is 9 to 16 characters.

     • It should contain at least:

       • 1 lowercase character
       • 1 uppercase character
       • 1 number
       • 1 special character. (Allowed special characters are: ~*!@$#%_+.?:,{})

     • Change the Password on a regular basis.

     • Avoid Password that contains personal information (name, birth place, etc.) or dictionary words.

     • Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential numbers (123456).

     • Do not disclose your Password to anyone.

     • While setting a new Password, you may not re-use the current Password or the previous Password.

   • Confirm Password: Enter the same Password you set as your New Password.

4. Save the changes by clicking the Change Password button.

Changing the Password in case of Lost Password

1. Visit the Control Panel Login URL at http://manage.xwidea.com/customer.

2. Click the Forgot Password link.

3. Provide your Username (Email Address) and click the Send Reset Instructions button.

   This would send an email to your email address, containing a link through which you can reset your Control Panel Password.

   Note

   • The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.

   • Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.

   • The email will also contain a link to cancel an unauthorized Password reset attempt.