Changing your Username [Email Address], Brand Name, Mobile Number and other Contact Details

  1. Log in to your Reseller Control Panel. See details

  2. Click on the icon at the top right corner of the page and then click on Your Account & Security.

  3. Click on the Edit Profile button and modify the information here to suit your needs.

    Note

    Modification of Legal Name (Company Name) will not be possible. In case of a genuine requirement, you may get in touch with our Support Team at admin@xwidea.com.

    The important fields are explained below:

    • Email: Provide your email address here.

      Note

      • We will verify a change to the email address by sending a code to the previous email address. You will have to provide this verification code to complete the change to the email address.

      • If 2-Step verification is enabled on your account, the verification code will be sent to the verified mobile number.

    • Mobile Number: Provide your mobile number here.

      Note

      • A notification will be displayed on the Dashboard within your Control Panel, in case you have:

        • not provided a mobile number,

          OR

        • provided an invalid mobile number.

        You can update the mobile number by clicking the Update number link in the notification panel.

      • It is very important that you mention a valid mobile number belonging to you since the system will send SMS alerts to this mobile number. Currently, SMS alerts are enabled for Brazilian, Canadian, Chinese, Indian, Indonesian, Russian, Spanish, Turkish, UK and US Resellers only.

        Additional Information

        Activating SMS Alerts for your Reseller Account

      • If 2-Step Verification is enabled on your account, we will verify a change in your mobile number by sending a verification code to the previous number. You will have to provide this verification code to complete the change to the mobile number.

    • Brand Name: This is your Brand Name displayed to your Customers/Sub-Resellers. Your Brand Name may actually be different from your Company Name.

      Example:

      Your formal Company Name is Webweaver Pte. Ltd., however, you may be doing business using the name Webweaver.

      In all your communications with your Customers/Sub-Resellers as well as in any documentation, your Brand Name will be used in place of your full Company Name. If your Brand Name is different from your Company Name, mention it here.

    • Website URL: Put in your primary website address here.

    • Personal Identification Number (PIN): When you approach our team for assistance, you will be asked to provide your PIN to verify your identity. This is required from a security stand-point so as to avoid unauthorized actions on your orders.

    • Language Preference: Select the language in which you wish to see your interfaces, and receive emails from the system. Every user of the system can select their own preferred language for the interface.

  4. Click on Save to submit your changes.