There may be cases when Payment or Add Funds transactions performed by your Customers / Sub-Resellers through a Payment Gateway integrated by you, within your Reseller Control Panel, get stuck at the AuthStarted status. You need to review such transactions and Approve / Decline them manually.
Additional Information
However, if such transactions continue to remain unattended over 45 days, the system would automatically fail them and set the status of these transactions as FailedByCron.