Auto-Renewal of Orders

What is Auto-Renewal?

The Auto-Renewal feature is a convenient way of having your customers' orders renewed prior to expiration, without having to remember the date or go through the entire purchase and activation process.

How does Auto-Renewal work?

For those orders that have the Auto-Renewal setting enabled, Auto-Renewal will be attempted:

  • 7 days in advance, for orders which have a tenure less than 3 months

  • 30 days in advance, for orders which have a tenure greater than 3 months

The system will use the customer's available balance to complete the renewal process. Should the balance fall short at the time of attempting Auto-Renewal, the customer's payment method at Paypal will be charged to complete the process. Should the cards not work, the customer must manually renew the orders to avoid losing them.

Note

An Order will be Auto-Renewed for a duration equivalent to the tenure for which the order was purchased or last renewed.

How do I setup Auto-Renewal for my customers? (Anchor: setup)

The Auto-Renewal feature is currently available only on Paypal Express Checkout payment gateway. While setting up this gateway you can enable Auto-Renewal for your customers.

Additional Information

Setting up Paypal Express Checkout

How do I disable Auto-Renewal? (Anchor: disable)

The Auto-Renewal setting can be managed for each order from within the customer / reseller control panel. Auto-Renewal setting can be turned ON / OFF for a particular order from the Order Information view See details, using the ON / OFF toggle.

 

 

A customer/reseller can also turn Auto-Renewal ON for a particular order while manually renewing it. If the customer/reseller turns Auto-Renewal ON, then the system will attempt to Auto-Renewal that order next renewal cycle onwards. Hence, the customer/reseller must complete the current process of manual renewal.

 

 

Will my customer receive any notifications when the order is automatically renewed? (Anchor: notifications)

Email notifications regarding Auto-Renewal are sent as follows:

  • To Customers:

    OR

    • Advance notice about attempting Auto-Renewal for orders that are about to expire (sent 3 days in advance of attempting Auto-Renewal)

    • Confirmation email when Customer's Advance Account or payment method has been successfully charged to renew the Order(s)

    • Failure notice, if Account Balance was found to be insufficient or payment methods were invalid.

    • Action completion email once the Renewal process completes.

  • To Resellers:

    Note

    If Auto-Renewal fails, the system will include the orders in the Renewal Reminder emails for manual renewal.

    • Failure notice, when Auto-Renewal could not be completed for customers' orders

Why Auto-Renewal Could Fail? (Anchor: failure)

Auto-Renewal may fail due to any of the following reasons:

Note

While attempting Auto-Renewal for a set of Orders, if funds fall short, the system will NOT use the existing funds to renew only a few Orders . Hence, Auto-Renewal will fail for an entire set of orders if the balance in the account is insufficient.

  • Customer's Advance Account does not have sufficient balance to cover the total Renewal cost.

  • The Order is Suspended.

  • The Order is Locked by Hong Kong LIBA Network Technology Co., Limited..

  • Auto-Renewal is not supported for a specific Product category.

  • The Order has a pending action associated with it, waiting to be processed.

Note

Auto-Renewal is not available for SSL Certificate orders.